ABSOLUTE INCOMPETENCE & WITHHOLDING OF MY OWN FUNDS (6 MONTHS!)

I am absolutely disgusted with the service, or complete lack thereof, from the FNB Home Loan department. For the past SIX MONTHS, FNB has been actively withholding extra money I have paid into and accumulated in my home loan access account. This is MY money, and I am being financially blocked from accessing it. The operational failure to resolve this is staggering. I have completed and sent the required forms—not once, not twice—but THREE SEPARATE TIMES over the last six months, only for each submission to vanish into an internal void. Each time I call in to follow up, I am met with a fresh layer of cluelessness. The call centre agents are completely ineffective and appear incapable of escalating or resolving a basic administrative task. After investing half a year and countless hours of my own time trying to retrieve my own funds, the only conclusion I can draw is that FNB is intentionally preventing access to customer capital. I have been depositing this money specifically for easy access, and FNB's continued inability to release it feels less like incompetence and more like a deliberate act of financial obstruction. Frankly, I have to ask: is this not considered theft? You are withholding my property. I demand an immediate and permanent resolution. Future customers considering FNB Home Loans should be warned: they are incapable of handling even the simplest service request and may lock you out of your own savings. Worst banking experience of my life.