ABSOLUTE INCOMPETENCE AND LACK OF PROFESSIONALISM

On 29 July 2022 I DID AN EFT OF R20 000.00 INTO THE WRONG ACCOUNT. I MISTAKENLY PUNCHED IN ACCOUNT NUMBER *** INSTEAD OF ACC NUMBER ***. I CONSEQUENTLY FILLED OUT A FORM THAT THE BANK MANAGER GAVE ME AT WOODMEAD BRANCH, THE MANAGER PHONED THE BUSINESS INTO WHOSE ACC THE MONEY WENT INTO, THE LADY ADVISED THAT THE BANK SHOULD CALL THEIR PERSONAL BANKER, AND RECTIFY IT. I'VE BEEN CALLING THE BANK CONSTANTLY FOR A MONTH (8 CALLS) AND ALL THEY TELL ME IS THAT THE MATTER HAS BEEN ESCALATED. ON THE 1ST SEPTEMBER 2022 AFTER CALLING AGAIN, THEY RE ESCALATED THE MATTER AND SUBSEQUENTLY TOLD ME THAT THE FORM THAT THE MANAGER GAVE TO FILL OUT BACK ON THE 29TH OF JULY WAS THE WRONG FORM. I SIGNED A NEW FORM AND EMAILED IT BACK TO THE BANK, HAVE HAD NO REPLY AND EVERY TIME I SPEAK TO A DIFFERENT OFFICIAL AT THE BANK I GET CONFLICTING FEEDBACK. AFTER 15 YEARS OF BEING A LOYAL CLIENT OF FNB, I FIND THIS EXTREMELY WORRYING AND THE LACK OF PROFESSIONALISM IN HANDLING THIS MATTER IS UNBELIEVABLY BAD. I AM A 71 YEARS PENSIONER AND THE DELAY IN RECTIFYING THIS MATTER HAS CAUSED ENORMOUS BADWILL BETWEEN MYSELF AND THE PERSON TO WHOM THE PAYMENT WAS TO BE MADE. IT IS ALSO AFFECTING MY PHYSICAL AND MENTAL HEALTH ENORMOUSLY! PLEASE FNB, I'M BEGGING YOU, PLEASE SORT THIS OUT!