1 reviews | Active since Mar 2014
Absolute incompetence
I cannot get over the utter incompetence showed by FNB and their chosen courier service. I have been a loyal customer for years and I have never had to deal with this kind of service. For the first time ever I am seriously considering changing banks. If I could rate them 0 stars I would.
I have complained previously and have now reached the point where i do not even get a response on any platform regarding the delivery of my credit card (which should have occurred a month ago). I confirmed in writing and verbally over the phone to FNB and directly to their courier agent and yet they still attempt to deliver it to my home address during working hours.
The final straw occurred today when the courier phoned, confirmed my work address (again) and then proceeded to tell me they wanted to deliver to my home address. I cannot fathom where the idea arrived that at any time I wanted my credit card delivered to my home.
Utterly disappointed in FNB
Hello Molezoe ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Molezoe ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***