absolute Flipping **** and sad customer service from FNB

I am Educator and got paid on the 15th September 2020 on the same day, my account was debt 3 times and half my salary was gone, prior to this on the 10th September notifications came through that payment was due on my loan account, subsequently FNB took it apon themselves to debt my account 3 times, hall my salary gone. on the 16th September 2020 at 09h15 I went to FNB Ottery, in Cape Town, to try and get some sense go what's was going on with my account. put me through to loans division then to COVIT division spoke to a consultant said she sees what happened and my account will be credited with one debt, explaining to the arrogant person (LADY) the two amount must be reversed she insisted only one, we heckled again with bank staff it was loans that did do it, again spoke to a consultant Llewelyn seen its was their mistake, yes 3 to 5 days no problem. go on Facebook saying FNB service sucks badly as well as Instagram, go on my FNB APP secure chat as k if a senior manager can call me no response, another bunch of useless staff, 23rd September go to FNB again same thing this time I am told by a more useless person my account was in arrears, which never happen, get phone dumped 5 times phone back the moneys will only take 5-7 days, nobody can give you the correct info. See Saturday 26th September 2020 only one amount sent to my account, 29th September 2020 phone in 4 calls dumped. how does a person manage to live during the month without buying electricity, petrol and food. someone please explain why must I beg and plead with FNB to send my own Monet back to me .....WHY WHY! Nobody! NOBODY! NOBODY! from a multibillion rand FMNB has taken the time to check there calls or phone back, everyone is so interested in a quality survey, how does one survey a ****, ****TY,BUNCh of arrogant clowns ( I am ****ed off with this banking institution can do their job properly, but just owe them 10 rand you will pay hundreds of rand if you in the minus and 30 to 50 messages later to get you account in a plus as in negatively affects your rating.......I am about to change banks default on their loan agreement then you see how quick these assholes idiots will get back to me, why don't they live up to there advert Moto and stop taking customers for a flipping ride yet must pay bank fees every month for flipping no service at all. no excuses for the bold statements