Absolute failure to provide banking service

13 March FNB offered me private client account which i accepted on the same date. 20 march they have sent my credit card to Randburg when i live in Pretoria!! 24 march this card then had to be cancelled and reissued. all this time my cheque card was also missing in action, not even a sms to notify me where it is. i was assured that my old cards will keep on working, a blatant lie!! 31 march i tried using my credit card but did not work, online international transaction. this was for a urgent legal matter which has now put me at serious risk! i was charged for declined fees for all the tries!! 31 march i ran out of airtime calling them, then when i used fnb online banking to top up the maney went off but my cell account was never credited so i could not make any calls!! credit came through hours later!! 1 april they delivered my new credit card, i activated it and it still does not work!! all this time my cheque card is still missing in action. they have absolutely failed to provide the only service and reason they exist