Absolute dissatisfaction with opening an account

I signed up with FNB via the online application , however there had already been an account with a username and password which I had not set up . When clicking "forgot password" an OTP is sent to a number which is not registered to me .

I had gone into the First National Bank, Long Street and redid my application with consultant Dee Mlungu - emailed on necessary documents and filled out and completed the application . It has been four weeks an every week I am asked to resend payslips and bank statements . I have an active account with zero access to any of my funds . There is NO hold on the account however a credit card and overdraft is pending ? I app**** for an account , and event requested for these facilities to be canceled as these credit facilities are the only reason I have not been given a bank card .

I had spoken to Aldren who had been extremely helpful a week ago who had also asked me to resend documentation . I had gone into the branch yesterday as it had been a month with no communication regarding what has been going on . I had been asked to resend my documents AGAIN . I have sent my documents to three consultants as well as resending them to FNB every week over the last four weeks . It had been month end yesterday and my accounts needed to be paid - i received communication that my debit order application had not been successful . So now none of my debit orders have gone off nor do i have access to my funds to pay my accounts ?