1 reviews | Active since Nov 2016

27 Jul 2018, 00:05

Absolute disgust

Absolutely disgusted at how my ***** complaint is being handled Last week Saturday my ewallet services was hacked I was at home with family enjoying dinner when an sms came through that I was about to withdraw money from my ewallet and was provided with a pin. I hadn’t requested it obviously so I didn’t pay much attention until it hit me that I must have Been hacked Quickly went to my cellphone and tried to generate a new code so that the hackers wouldn’t be able to withdraW using the old pin Unfortunately was too late as this person had withdraN R1500 already

I quickest called the ***** line and had to wait for almost 30m for someone to come on the phone and assist me I then reported and halfway through it my call got cut because airtime had run out

Called again and 15min later an answe form one of the consultants who logged a complaint and block my ewallet preventing hackers to go at it again which they tried over and over again after the event

TO THIS DAY I HAVENT BEEN called regarding my money and who withdrew it and where

I need answers Proof that Fnb staff isn’t linked to this and more I want my ra1500

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jul 2018, 09:55
Official

Good Day Aiimee-leigh Skrèèm Amandz Jessica ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's update01 Aug 2018, 22:04
Reviewer Update
The nerve these people have trying to make themselves come look good on social media. After my complaint I received a call to ‘confirm my details’ and that was it Nothing about how my money was withdrawn from my ewallet or what the hell will be done about the fact that the money is gone! Absolutely disgusting service Fnb