Absolute disgust
Absolutely disgusted at how my ***** complaint is being handled Last week Saturday my ewallet services was hacked I was at home with family enjoying dinner when an sms came through that I was about to withdraw money from my ewallet and was provided with a pin. I hadn’t requested it obviously so I didn’t pay much attention until it hit me that I must have Been hacked Quickly went to my cellphone and tried to generate a new code so that the hackers wouldn’t be able to withdraW using the old pin Unfortunately was too late as this person had withdraN R1500 already
I quickest called the ***** line and had to wait for almost 30m for someone to come on the phone and assist me I then reported and halfway through it my call got cut because airtime had run out
Called again and 15min later an answe form one of the consultants who logged a complaint and block my ewallet preventing hackers to go at it again which they tried over and over again after the event
TO THIS DAY I HAVENT BEEN called regarding my money and who withdrew it and where
I need answers Proof that Fnb staff isn’t linked to this and more I want my ra1500
Good Day Aiimee-leigh Skrèèm Amandz Jessica ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Aiimee-leigh Skrèèm Amandz Jessica ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
