Absolute Bad Service

FNB connect contacted me several times, introducing me to FNB connect. They have contacted me 3 times to sell me the FNB connect card. I have then decided to take the FNB connect card. All terms and conditions were explained to me, and I agreed. However the guy at FNB named Kreoulin did not tell me that the sim card does not work on all devices. A day after they delivered the sim I inserted into a BlackBerry cellphone in order to get the number and do all the updates. When I inserted the sim into my Samsung tablet, it stopped working. I phoned the connect call centre and another guy advised me that the sim card does not work on all devices. When I asked him why I was not informed of this, he said he don't know. Immediately he put me through to someone else to cancel the month to month contract. I also logged an complain on the FNB website. A lady then phoned me back and said she will need to get the recording before she can proceed. Today is more than a month later and still no word from the FNB connect team. I also told the lady that I have the sim and they need to stop all deductions from my account. All deductions that went off my account were explained to me. Today more than a month later another amount of R154.00 went off my account. So where is that lady now??? I also advised the lady that if another amount is going off my account for this sim that I can't use that I will close all 6 of my accounts with FNB. She never got back to me. Therefore I will be closing all of my accounts with FNB and will go as far possible to let people out there know what type of service they can receive from FNB. This after I have been with FNB for almost 10 years. When things like this happen I get sick to my stomach because one does not have to worry about your banking too. R154.00 is not a lot of money but it is about the principle of selling a product you do not know anything about.