ABSA vs FNB Client missing money after banking outage
Hi FNB,
On Friday my husband transferred money to my FNB account from his ABSA account. He got an SMS from ABSA that the transaction was successful but nothing showed in my account. The 3K is still not there. We called ABSA and they confirmed it went out of my husbands account and was accepted by FNB. According to ABSA there are many issues being reported. They have escalated this with FNB
FNB are blaming ABSA and ABSA are blaming FNB. The one who had the connectivity issue is FNB. I am in the middle minus R3000.00
My account number is ********** 0794 at FNB. My husbands ABSA account is ********** 1041.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)