1 reviews | Active since Jan 2017
Absa Bureau Services 1 User: Ongoing debit order ****
<p>I had an unauthorized debit order of R156.90 imposed on my FNB account at midnight last night. FNB did send an SMS alerting me to it, and I phoned to stop and reverse it. The debit order appeared to be from Telkom Sa (sic) but the User Name was "Absa Bureau Services 1 User".<br />Having googled this user name, I see that it has been used by ********s for some time, but neither Absa nor FNB appear to have done anything to address it.</p>
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
I can confirm that I received a phone call from FNB explaining some of the challenges faced by the banking industry in combating unauthorized debit orders, which I appreciate. It still concerns me that the same user has been active for some time. But I was assured that now that it has been brought to FNB's attention, they will be able to address it.
Thank you.
I can confirm that I received a phone call from FNB explaining some of the challenges faced by the banking industry in combating unauthorized debit orders, which I appreciate. It still concerns me that the same user has been active for some time. But I was assured that now that it has been brought to FNB's attention, they will be able to address it.
Thank you.
This has happened again on 12 April 2017, exactly the same 'User Name', etc. So it's another 3 months and still no progress from the bank, who will want to charge me R10 to refund me for an unauthorized debit order that they allowed!!
Come on, FNB, how about changing your policy to prohibit new debit order deductions without the express authorization of the account holder? Is that too difficult?
This has happened again on 12 April 2017, exactly the same 'User Name', etc. So it's another 3 months and still no progress from the bank, who will want to charge me R10 to refund me for an unauthorized debit order that they allowed!!
Come on, FNB, how about changing your policy to prohibit new debit order deductions without the express authorization of the account holder? Is that too difficult?