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sJ
sharolyn J

1 reviews | Active since Oct 2016

07 Oct 2017, 10:06

ABSA ATM DID NOT DISPENSE REQUIRED AMOUNT- FNB ACCOUNT

Good day Yesterday i sent a complaint through as soon as I realised that I did not receive all the money that I withdrew. I have still not received any feedback or phone call or anything.I withdrew money at the ABSA BANK ATM at BSC BUILDING BELLVILLE, TO THE amount of R900. I only received R550 of which R350 is short. I had the money in sequence which I received it. 5 X R100 ; 1 X R50. The device did not dispense any receipts for me to show but It does reflect that I withdrew R900 from my account but not received.I cant believe how long this is taking to resolve my issue. I called into the call centre and I was verified etc but was on hold for 12minutes with no one getting back to me at all. I changed cellphones yesterday but inturn lost the initial complaint reference which was logged after 4. This is not the first time something like this happens at this device. Please advise the bank thereof and assist me.

Please assist me with the following : ********** (second complaint sent through)

Thank you

0
Replies (4)
sJ
sharolyn J's update10 Oct 2017, 13:54
Reviewer Update
Good day I have received no email to that address. It has been 5/6 days of which i had to call in on Saturday so that someone could attend to this. Pls refer to my previous complaints of ehich no responses have been received. ********** - Letter ********** - ATM I would appreciate that you forward all mail to my personal email ********** as per my banking profile. The service i am receiving is disgusting.
sJ
sharolyn J's update13 Oct 2017, 13:30
Reviewer Update
I have still not received any feedback . I called David who left a message for me from FNB ********** 715 I have called him thrice today. The first time being at 08;17 and I was advised he would call me back an hour passed and nothing. I then proceeded to call him at 11:57 and again at 13:28. He lifts the handset but no one answers and you hear how they are having conversations. This is very unprofessional. Is this the bank I have been banking with for a couple of years?This is unacceptable and I have been waiting for 8days for my money.
sJ
sharolyn J's update19 Oct 2017, 08:47
Reviewer Update
Good day I am so flippen upset by the service I am receiving from FNB. Since the 6th October I have been battling to get my money refunded that I did not receive when withdrawing the funds. I have been following up and following up and NO ONE IS GETTING BACK TO ME!!!!!!!!!!!!!!!!!!!!!!!!!This is pathetic service ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 14 days?????No one bothers to call me back regarding my query/complaint instead they are passing the buck by saying no one has sent any feedback no response was received since the email was sent to disputes ma'am??*** is happening at FNB? David was assigned to my dispute no feedback what so ever NOTHING its as if I had to do my own damn investigations. I then called in once again spoke to Tshepo IN DISPUTES who assisted me by escalating the matter as he said so that feedback could be received by TODAY?NOTHING STILL!!!!!!!!!!!!!!!!!! I am currently on the line with a lady who I have no idea what her name is and I have been on hold for more than 15 minutes while she initially told me I need to wait for feedback?nothing was updated? Clinton has now escalated it once again??I am really ****ed off I want management in the respective department to deal with this with immediate effect and I WANT MY MONEY TODAY NO LATER THAN THAT. There is some incompetence doing the rounds somewhere in FNB
sJ
sharolyn J's update19 Oct 2017, 09:15
Reviewer Update
I want to Thank Clinton for his speedy feedback and response regarding my query. He was able to sort this dispute out within 30mins. Sms's received within minutes now to wait till the money reflects in my account. Thank you Clinton :-)