Abolsutely poor service!!!

<p>How can we help you? : Good day. I must express my dis-satisfaction with the poor service I have been receiving from FNB Malvern Branch in Durban. My Business Cheque Card expired in August 2016. I have since made four visits to the branch and still no resolution. The card is at FNB Sandton Branch and was arranged to be delivered to my branch in Malvern for collection. This has not been resolved to date. Last week I went in to the branch complaining and even spoke to the Branch Manager. She took my number down and promised to call me. Its been a week and nothing. This process of me going to the bank and making request has happened at least four times and still nothing. This is now unacceptable. I cannot explain the inconvenience of not having a card to transact with since August 2016! This morning I lodged a complaint on their website and received confirmation that they will get back to me within 24/48 hours - right now I dont know if that is even going to bring resolve. lets see how quick they respond to this report!!!</p>