Abjectly poor service from FNB!

Utterly poor service from FNB!! First I tried calling the *** number for the Premier Suite - had to endure the nauseating voice-prompts which just go on and on - and then get cut-off... Rather than endure that again - I tried "Secure Chat" on the FNB banking app - and NO-ONE got back to me!! I asked my question - and 5 minutes later - still no-one had bothered to reply to me!! Absolutely PATHETIC service. And this was during the afternoon, Wednesday afternoon - around 2:35pm...