JR
Jenna R

1 reviews | Active since Jul 2016

22 May 2017, 09:50

Abhorrent Service

<p>I complained last week about this (increasing credit card limit) and low and behold, nothing has been done..... in fact i am still being asked to send in payslips, when they investigate further they find the payslips, but they havent been linked.</p> <p> </p> <p>I am appauled by the service and lack of communication!!</p> <p> </p> <p>Oh and please spare me your **** response, saying that you have lodged a complaint on my behalf!!! Cause that means ****! I followed up with the complaints team and no where with that either.</p> <p> </p> <p>Abhorrent experience and service!! On all accounts</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 May 2017, 12:24
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)