abandoned

I have spoken to five members of your staff telephonically and in a branch, wasted over R300 airtime and nearly four hours of my time which I am simply not in a position to do given my circumstances as a self employed, single parent never having received maintenance, your staff have wasted approximately four hours of theirs! I was at Rondebosch FNB branch for the second time in three working days to try and seek advice and support and despite the consultants being friendly and as helpful as they could they experienced the same as me. All the numbers they were provided with remained unanswered for up to 40 minutes when their phones automatically ended the call. Today Lindiswa at FNB Rondebosch did everything she could to try and assist me and get of of a relevant person non of the numbers she was given were answered. as a last resort she wrote an in house complaint and tols me that i would receive an sms immediately and a phone call from the person in charge of the relevant department within an hour as apparently FNB's policy, that was at 2;30 pm this afternoon, i neither received an sms nor was I contacted. The reference number is ********** . I am in a very compromised situation and have made every effort to try and speak to someone regarding my circumstances and how they relate to and impact on FNB and yet it has only been made impossible for me and your own to staff to try and find a means of resolution. Not to mention the hours of wasted manpower and money that could have been spent in a much more positive and beneficial way. I resent this experience with FNB and expect to be contacted immediately as I was assured I would be.