A whole new level of *******ion

Item: FNB (First National Bank)
Rating: 1
Author: Jacqueleen J

This is probably the 5th review that I am writing about the pathetic service from FNB. For the passed two months I have enquired about information regarding my COVID loan. I specifically asked for a break down of each amoubt added to my loan and when the loan will be deducted. So now the ********** decided to take the first amount ob the 22nd of September which is ridiculous as my pay date is only the first of each month. Further more no breakdiwn was provided. This morning I received an email from the *********** FNB stating that my monthly repayment is now R1062 where it was previously R725. What is this now, what is the additional R300 for? Is this a joke? I will not pay this. I am already arranging with other banks to move my banking.

Helpful (0)

Replies (2)

Jacqueleen J's updateReviewer Update

02 Nov 2020, 11:29

You have been lodging formal complaints for the passed two months regarding the same issue but no resolution. Pathetic to say the least.

Jacqueleen J's update02 Nov 2020, 11:29

Reviewer Update

You have been lodging formal complaints for the passed two months regarding the same issue but no resolution. Pathetic to say the least.

Jacqueleen J's updateReviewer Update

02 Nov 2020, 16:37

So my pathetic private banker called me eventually after a months requests. I could not answer as I am working, unlike the *********** staff at FNB. And then, wait for it... I have to phone her back.
So let me get this straight. FNB messes up and I have to pay for their mistakes and now I have to use my money again and pay to clean up their messes. This is a circus.
Thank goodnes I am moving to another bank. These clowns are not even funny anymore.

Jacqueleen J's update02 Nov 2020, 16:37

Reviewer Update