A visit to FNB Botswana visit is like a Home Affairs visit in a third world country

<p>Lack of staff training is an obvious obsevation when visiting FNB Botswana new CBD branch. There are no systems in place, no consulted to advise you where to go and not even signage atleast to direct which queue you should take. People have to wait an avarage of 30 mins and there is not system in place to guide customers and the staff that eventually comes to attend to customer seems to believe their job is to turn people away because of "missing" documents. </p> <p>I've been going back to and from for 3 visit now for wanting to open a simple USD and Pula transactional account. At my first visit I was told by their consulting that I could not open a USD account despite me telling her my collgeues have openned one because our salaries are paid the USD. After I insisted, she went to consult her senior and she came back to say this cant be done. The last 2 visit have been charecteriosed by "missing" documents. Each visit, I'm told a new document I need to bring next time before I can open a simple Current Account. </p> <p>Its a shame because most of my FNB experience in RSA were much better. </p>