A very unsatisfied Customer, I Need my money back from FNB, TAKEN WITHOUT MY CONSENT

Please not I'm very disappointed in First National Bank. I have been charged R250 for debit order that didn't go through. This was never mentioned when i opened the account that I'm charged for my debit orders that bounces. FNB, PLEASE i need my money because the R250 puts bread on my table. We are struggling now with Job losses and yet you think its best to take bread out of some else's mouth. I opened the account because i saw that the bank offers great benefits, little did i know that I'd fall victim of banks taking money from our accounts without our consent. Can I please have my R250 back, I wouldn't be asking for my money back if i didn't need it.

Regards, A very unsatisfied Customer.