A Very unprofessional bank

This is the worst bank ever they froze my account without sending a massage or calling me yesterday on the 02/04/2022 I was surprised my debit orders didn’t go through while I hand money in the account so I went to the branch in Nicol way only to be told my account has been frozen I need to bring proof residence I produce one which is an invoice for my car tracker was told it’s not acceptable, now the there is nothing I can do till Monday I cannot pay my account I cannot access my money this is very unprofessional you don’t freeze someone account without warming, I just need to get this resolved so I can get money and open an account with another bank