A very disappointed customer!

I recently joined FNB as they have benefits that suit my needs and I was very exited to join. My excitement was short lived as the card I received didn't even have my name on it (Gold Current Account), this may be a small issue, but it was only the beginning of my bad experiences.

I also app**** for a credit card in the branch the same day and the consultant told me that the finance department will call me back. More than a week passed without receiving a phone call and I decided to take matters into my own hands and app**** via the app. I was approved and received my card the same week (how long would it have taken if I waited for that phone call?).

I also sent my form regarding debit order switching to ********** and yet a week passed without correspondence (only an automatic email stating that my email was received). I then went my nearest branch and the consultant stated that the system didn't receive my documents. She then sent an email in my presence to the department stating that this matter is very important. Another week went by without hearing anything and decided to take matters into my own hands once again. I tried to do the switching of my debit orders myself but only succeeded to do a few. I then went to my nearest branch again stating to the consultant I'm getting very annoyed with this unprofessional service. She logged into the system and told me that all my debit orders are switched successfully. I the told her that correspondence regarding this would have been appreciated.

A few days later I started receiving correspondence from the debit order switching department stating that my debit orders switching is in progress. This after the consultant told me everything has been switched! Even the debit orders I managed to switch myself was still going off at my old bank account. It is almost a month later and all my debit orders are still not switched to FNB!

I have really been patient but enough is enough! I'm paying dubble bank charges due to this unprofessional service!