A useless bank facility

Tonight I have to make a out of the ordinary payment. Not on my usual banking device, but a device with a OS which is up to date, has a antivirus system, one of the top 3 in the world, up to date. Yet my device is unverified and now I cannot change my limits. FNB staff Nonkululeko's recommedation, make a small payment and in 7 days you are verified. What a useless process, what a stupid system. All my banking changes and operation, on a verified device, still require me to approve everything, via multi factor protocol. However, this does not apply now. Now I am not able to use my banking. ONCE AGAIN, FNB, you are USELESS and POINTLESS