SJ
Shane J

1 reviews | Active since Oct 2017

16 Jan 2018, 21:39

A USELESS BANK

Good day readers

This is my third time I am putting FNB on hello Peter due to the fact that no one can or will do there job properly

It is really frustrating at the fact that I have settled my accounts and it is still showing open on XDS reports.....on many occasions I have called the call centers and was pushed from pillar to post

There is never a manager available when you need to speak to one as they are always in a meeting or busy (well done on that training FNB) 100 points to that asshole who made that up really good however it is **** that we never get to speak to you assholes as you guys are the ones who need to put pressure on the **** ups who work there and get rid off them......

Now I have temp loan with FNB and I need you ***s to sort it out......I want you guys to debit my account monthly and sort this out as it is **** service that I am getting from you

I work in a bank and if you assholes need to know how to run a department contact me as it is not on you suppose to service a client till date......yet I do not get that from your bank

TELL THE HEAD OF CUSTOMER SERVICE AND THE HEAD OF COMPLAINTS THAT I CAN HELP THEM AS THEY CLEARLY NEED IT USELESS THAT IS WHAT THEY ARE

All I want is to pay the ****en loan off can one off you useless managers or staff contact me regarding this **** that is holding me back

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jan 2018, 09:01
Official

Hello Shanej532

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team