A unhappy FNB client because of *********** employees.

On the 20th of May 2021 a ********** purchase of R16 591.59 was made from a company called CURRENCY.com. i contacted the FNB ***** department to make a case almost immediately that day. After calling numerous amount of times for feedback i eventually received feedback on the 8th of June 2021 stating that my money could not be reversed die to the fact that an OTP Was accepted. I then escalated the case stating that no OTP Was accepted by me. I emailed the fnb care department and was told that i would receive feed back between 24-48hrs with a new reference. None of such was done . I then called FNB complaint department again the 28th of June to escalate . I was told that i would get a call by the end of the day. Again no call returned. I called this morning again. 28 June 2021 to find out what is going on. Only ti find out that the person i was speaking to the previous day had not logged anything and that is why i was unable to obtain her name. I spoke to a consultant at 8:30 the morning of the 28th of june 2021 who told me her manager would Would call me that day. I called 5 hours later after still not receiving a call from the so called supervisor. I was told she was on lunch and could not be disturbed. This is my money. And i feel that i have been messed around more than enough. I am fed up. I am currently struggling with bills and have a baby to take care of. FNB has lost my trust and respect as they are giving me more excuses than anything .