a switch from standard bank to fnb

Last week Wednesday dated 06/04/2016 I went in to the branch at Bryanston shopping center to switch my bank account from Standard Bank to FNB. A consultant informed me I will receive an sms as a confirmation of my switch and will be kept updated of the progress and the process will take up to 3 days. to this day I have not received feedback. I phoned the Branch this morning on *** to ask about the progress and was informed by a lady that I cannot be assisted as they will need to do a finger verification and she suggested I call the enquiry department in which I did and was referred to another Department where they do verifications but they too could not assist me and I was advised I should call the Department that deals with debit orders. a simple feedback would be soooooo appreciated. a simple confirmation that YES/NO your account has been switched would also be soooo appreciated. my pay day is in few days and I don't know which Bank my salary will be paid to. I'm running away from a Bank that's giving me problems in hope of better service and NO I seem to be running straight into another problem. If FNB doesn't want me to bank with them please feel free to say so NOW...