1 reviews | Active since Dec 2016
A simple query, how do I activate a business account when FNB clearly does not know how to!
I opened a business account on 28/10/2019. RICA was successful on 30/10/2019. Instruction emailed and received via text included the following: "FINAL STEP - Please transfer money into your account to activate it".
Every single day since 30/10/2019 I have tried to transfer/ eft funds into the account to "activate it". The daily attempts have been sadly unsuccessful. At least 4 calls were made to FNB (not including the calls which get dropped or beinf transferred to the incorrect department). Saturday, 02/11/2019, waited on the line for 30 minutes for someone from business banking to answer and hopefully assist. The lady suggested that I visit a FNB branch or deposit money into the account at an ATM. "There is no other way.... I don't know what to tell you... If you go to a branch or ATM the problem will be resolved" These are all the comments made by said FNB "business banker agent". This is extremely frustrating and a complete waste of time when FNB advertises how simple and easy opening an account is. Yes! Opeining an account is EASY BECASUE FNB IS NOT INVOLVED IN THE PROCESS,THE CUSTOMER DOES THIS. Everything that comes after opening an account is a time-wasting process which involves useless individuals at FNB who cannot perform simple tasks they are employed to do! Not great service and beyond what is required....the bare minumum. Yesterday, after trying to deposit money into the account I am still unsuccessful. Will this be resolved within the next few days? No! FNB does not value customers and cannot perform simple tasks well. DO NOT LIE TO CUSTOMERS AND TELL THEM YOU ARE THERE TO HELP! YOU ARE NOT! At this point, the SARS might be more competent than the FNB lot.
