WT
Willem T
1 reviews | Active since Apr 2013
06 Feb 2023, 17:24
A simple CSV of transactions seems impossible!?
VERY long story short. I refuse to believe that the bank cannot provide me with with a CSV file of transactions with custom from/ to dates. I will pay for it if necessary. Until now - via e:mail and call centre, phone app and Webapp it is apparently impossible. The last thing I heard was I need to go to a branch. Can someone please help!!!!!!!!!
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Replies (1)WT
Willem T's updateReviewer Update
17 Feb 2023, 11:32Hello
This is appalling! I have had a response from Homeloans regarding statements - I want Transaction History for a Smart Account. I have had no further feedback from the above e:mail address which I have copied in my correspondence. I have made several further attempts to phone and get pushed from department to department with instructions to email rather than wait for an agent to get told that I can only get PDF pages at R50 per page.
How is it possible that my other bank allows my to download a CSV myself yet with FNB which shouts to the world about it's global accolades can't help me with this request...a 6 month transaction history in a CSV format!? Can a PERSON that can help, please e:mail me. I can no longer spend hours speaking to a bot that leads to no solution!
Thanks
This is appalling! I have had a response from Homeloans regarding statements - I want Transaction History for a Smart Account. I have had no further feedback from the above e:mail address which I have copied in my correspondence. I have made several further attempts to phone and get pushed from department to department with instructions to email rather than wait for an agent to get told that I can only get PDF pages at R50 per page.
How is it possible that my other bank allows my to download a CSV myself yet with FNB which shouts to the world about it's global accolades can't help me with this request...a 6 month transaction history in a CSV format!? Can a PERSON that can help, please e:mail me. I can no longer spend hours speaking to a bot that leads to no solution!
Thanks
WT
Willem T's update17 Feb 2023, 11:32
Reviewer Update
Hello
This is appalling! I have had a response from Homeloans regarding statements - I want Transaction History for a Smart Account. I have had no further feedback from the above e:mail address which I have copied in my correspondence. I have made several further attempts to phone and get pushed from department to department with instructions to email rather than wait for an agent to get told that I can only get PDF pages at R50 per page.
How is it possible that my other bank allows my to download a CSV myself yet with FNB which shouts to the world about it's global accolades can't help me with this request...a 6 month transaction history in a CSV format!? Can a PERSON that can help, please e:mail me. I can no longer spend hours speaking to a bot that leads to no solution!
Thanks
This is appalling! I have had a response from Homeloans regarding statements - I want Transaction History for a Smart Account. I have had no further feedback from the above e:mail address which I have copied in my correspondence. I have made several further attempts to phone and get pushed from department to department with instructions to email rather than wait for an agent to get told that I can only get PDF pages at R50 per page.
How is it possible that my other bank allows my to download a CSV myself yet with FNB which shouts to the world about it's global accolades can't help me with this request...a 6 month transaction history in a CSV format!? Can a PERSON that can help, please e:mail me. I can no longer spend hours speaking to a bot that leads to no solution!
Thanks