A second complaint about FNB business and I am still waiting for the promised response!

I recently wrote a scathing review of why people shouldn't believe what FNB says about being your partner in business due to a total lack of care and feedback on some queries I had regarding some offers that were made to me. As is always the case with FNB, you quickly hear from someone who is "shocked" to hear how business people are treated and who "promise" to come back to you with concrete feedback. I have been waiting for over 6 weeks on the first issue I had and have been waiting a number of days now for the "same day response" that I was promised from FNB in response to my previous complaint on Hellopeter! In my opinion, this is not a bank that is a wise choice for a business banking partner and I have run a number of successful businesses over the last 30 years!