1 reviews | Active since Aug 2016
A rip-off on a monthly statement
<p>Last week I phoned private clients requesting a monthly statement for October since it has been a while that I received a monthly statement. I was shocked to observe that I was charged almost R80 for a statement that should have been e-mailed to me for free. I contacted my private banker, Ashnee Govendor and she informed me that she recreated the statement. Who's fault is it if she recreated the statement? I need my money back.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)