1 reviews | Active since Sept 2013
A Reward scheme designed NOT to pay
Lodged call with Ref Rd*** with call centre as reward level incorrectly awarded. Made online purchase on 30th Aug which according to consultant does NOT count as the merchant did not bank the transaction until 1st Sept so yeah I lose 2000 points for August and they don't want to rectify it even after the consultant verifies he can see my credit card deduction on 30 August, ***? Secondly I have a car loan signed with FNB via Wesbank, which I am told is NOT a qualifying loan as I signed up through VW Financial Services underwritten by Wesbank. Another 2000 points gone even though I log on to their system once a month as required by reward specs . . . .So, even though u meet all criteria, NO guarantee the correct reward will be paid as Ebucks will LOOK for any loophole to claim u don't qualify! whoptidoo FNB!!
Thank you for raising your complaint with us.
As per your telephonic conversation with Aaqidha, your complaint has been escalated to the relevant department who will be in contact with you.
Your reference number is: 759272
Should you require any additional information or assistance, kindly contact is on ***.
Regards,
The eBucks Team
Thank you for raising your complaint with us.
As per your telephonic conversation with Aaqidha, your complaint has been escalated to the relevant department who will be in contact with you.
Your reference number is: 759272
Should you require any additional information or assistance, kindly contact is on ***.
Regards,
The eBucks Team