A Real Life Superhero

I have been blown away by the outstanding service I received from Prudence Selokela (Consumer Core Banking | Risk Management - Recoveries).

After having struggled for months to get my account updated, I spoke to Prudence, who went out of her way to ensure my particularly challenging issue was resolved.

She took complete ownership of my query, handling all correspondence with the relevant departments and 3rd parties.

She was polite and professional throughout all our interactions, providing regular updates and turnaround times. (This is extremely rare)

Within a matter of days, an issue which had frustrated me for months had been resolved.

I truly cannot put into words the gratitude I have.

Your attitude towards your work is on an entirely different level.

You are a true asset to FNB. Please keep it up.