A non-responsive FNB during COVID-19 period

It looks like the only time I will get a response from FNB these days is if I go via this service. On the 10th of August I disputed a transaction in my FNB account by filling in the dispute form and I got a response that FNB will be in touch withing 5 business days. As I write this review today, 27 August 2020 ( I don't know how many FNB Business days later) I still haven't had a call from FNB or the transaction reversed. This is really getting to pathetic levels!