A NEVER ENDING "INVESTIGATION" ON SUSPECTED *****/**** ON MY ACCOUNT RESULTING IN ME BEING UNABLE TO USE MY MONEY BECAUSE MY ACCOUNT IS BLOCKED

My salary got paid on 24th Feb into my cheque account. A ******* accessed my account using my banking app credentials (don't ask me how they got it). I have a savings account (Easy Acc) linked to my Premier Acc. The ******* transferred R10k from my cheque account (Premium)into my savings(Easy). Luckily the bank detected this quickly and transferred the funds back into my cheque account. I then received a call from the ***** division making me aware of this activity and after verifying that it wasn't my me who did the transfer, they informed me that the the device's location was in Nigeria. I was then told my accounts will be locked and the only way to gain access is to go to a branch and reactivate. I spent two hours at the Clearwater Mall branch and I left without having access to my account still. There was a long Q waiting make use of the phone to the ***** department. Eventually I got to use the phone after 45min+ waiting for the ***** department to answer. I was then told to get my fingerprints done and after doing my fingerprints I was told that the ***** division only works on Mon-Fri. I went again to another branch on Monday 27th. Key West mall and left with only my saving account unblocked and not my main account which actually has funds. The Key West Consultant who helped was very professional and she called a guy named Teffo at the ***** department to unblock my main account as he is apparently the only one who has authorisation to do so. And she couldn't get hold of him, she left a message on the phone, she sent him an email she also called him on Teams and meanwhile I have children to feed, schoolfees to pay and other bills etc and yet I cannot access my hard earned money. Please help me someone because I feel like I'm the ***** here and not spammers who gained access to my accounts.