A month to activate a business account?

As an existing FNB customer - I was happy to discover that I could set up a business account over the phone. What a mistake this has been... almost a month later, and FNB still haven't been able to activate the account. <br> <br> The problems started with the telephonic consultant inputting the incorrect business name - I immediately emailed to inform them of the mistake, to which I got no response. <br> <br> I then phoned a few days later, only be told that I hadn't sent through my FICA documents - something the consultant neglected to mention I needed to when setting up the account (I assumed that perhaps this wasn't necessary as an existing FNB private banking customer). I immediately sent these through on 2 July. <br> <br> And since then - absolutely nothing has happened. The accounts reflect on my internet banking, but I can't access them because someone seems incapable of pushing the 'activate' button at FNB. This despite several long and incredibly frustrating calls to the call centre - where no one has been able to do anything beyond sending an email to the business banking division to \escalate"the problem. I believe there is a backlog - but come on FNB... 3 weeks to set up an account??? """