A MONTH LATER NO REFUND...WHILE IT WAS FNB’s FAULT

It’s now a month....I’m still waiting for my refund...I received two emails and I responded to them both....seems like this bank has a NO REFUND POLICY...they did not pay my flight ticket on time, kept the amount pending and I ended up losing the flight, had to book a new flight...

NOW THEY BLAMING THE MANGO...YOU CALL THE CALLCENTRE AND YOU HOLD ON FOR HOURS WHILE THEY CHECKING THE SYSTEM....CONSIDERING NOW SERIOUSLY SWITCHING BANKS THIS IS SUCH A ****ING WAISTE OF TIME.