A month later after saying they will sort it out, nothing!

It has now been a month since my first review about my third-party claim (*** / MAT23106) and yet FNB has still done absolutely nothing to resolve my issue. Instead of proper feedback, I continue to get empty promises and excuses.

My car remains in a bad state, which has left me unable to work for over 3 months. This has had a devastating impact on my income, and the lack of urgency from FNB is beyond unacceptable.

It feels as though they are simply avoiding responsibility, hoping I’ll give up. Let me be clear – I will not stop until this matter is resolved and I get paid what is due to me.

FNB, your service has been nothing short of shocking, and I will continue to escalate and make my voice heard until action is finally taken.