A month has past and FNB still don't have their act together! Disappointing service!

This is a follow-on to the July 12 complaint... Still, my account **********8 isn't closed, despite a long conversation and various emails, as well as a discussion with Charity yesterday, with no acknowledgement or any feedback from FNB. I sincerely hope I will not be charged monthly account fees on August 8! Again, an unauthorised debit order went off for the RevFac **********8, too. I disputed it and was charged a fee. You need to reverse this fee as you were not authorised to debit my account for the RevFac amount due, so why must I be charged an unpaid fee amount? As previously asked, STOP debiting my account immediately for the RevFac, as it's all part of the debt review process and you receive the payments from Hyphen under the renegotiated payment terms! It seems I need to go through this every month with FNB! Gatvol!