NH
Nicoline H
1 reviews | Active since Dec 2014
20 Jul 2020, 11:38
A month and still no refund
On the 25th of June 2020 I tried buying airtime using MasterPass and I never received the airtime. I have been struggling since then to get my money back. As you know, especially during this pandemic, ever cent helps and bad service just makes the experience worse.
I have called in numerous times and nothing was done I have tried to dispute it using cell phone banking, also, nothing was done. I filled in the forms and still nothing I have tried calling in again and using secure chat and still NOTHING. I have now emailed the resolutions department and still NOTHING
It has almost been a month and this issue has not been resolved. Perhaps it is time to find another, more reliable bank...
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Replies (2)NH
Nicoline H's updateReviewer Update
20 Jul 2020, 13:43I don't want feedback.I want my R140 back. It is just sad that I had to log a complaint on Hello Peter before you guys actually decided to assist me or attempt to assist me. Literally within 5 minutes of me logging the complaint I got an SMS and email. Yet, the 25 days that has passed, absolutely nothing was done nor did anyone attempt to help me. I am completely put off by this experience and the lack of service received.
NH
Nicoline H's update20 Jul 2020, 13:43
Reviewer Update
I don't want feedback.I want my R140 back. It is just sad that I had to log a complaint on Hello Peter before you guys actually decided to assist me or attempt to assist me. Literally within 5 minutes of me logging the complaint I got an SMS and email. Yet, the 25 days that has passed, absolutely nothing was done nor did anyone attempt to help me. I am completely put off by this experience and the lack of service received.
NH
Nicoline H's updateReviewer Update
21 Jul 2020, 15:28Still nothing! I am closing my account with you after this. I am sick of terrible service
NH
Nicoline H's update21 Jul 2020, 15:28
Reviewer Update
Still nothing! I am closing my account with you after this. I am sick of terrible service