A month! And No Feedback!

Item: FNB (First National Bank)
Rating: 2
Author: Taryn B

Good day, I emailed your client services a month ago enquiring whether you deducted your money as I couldnt see it on my statement, I received an email later in the day advising \someone will be in contact with you in 24 hours\"...... To date NO-ONE has been on contact with me???!!!! Seriously? Any form of communication from your clients should be seen to. I want feedback! And I am not going to explain again."

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

18 Mar 2016, 09:38

Hello TarynDeb,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Please refer to the email I have sent to you regarding the matter.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply18 Mar 2016, 09:38

Official