a million bank visits just to open 1 account

I have been in and out of the branch. Canal Walk, Bayside then i called the call centre and they sent me a card. then i go to Canal Walk yet again rushing through traffic after work and then the guy says the card has a Hold/LOCK activated and only the call centre can remove it based on it being a separate system. only the call centre can assist. i log a complaint, the call centre calls and says they can't remove the HOLD/LOCK on my account and i must go to the branch to remove it! so what the heck must i do now. go to the branch again? do i look like a YO-YO? so now rush to the branch again in traffic? and then only to get there and be told again to contact the call centre?! never mind FAIS compliance. teach these guys how to assist a client fully and not have them entering a branch a million times just to activate one simple account. do they reimburse me for driving up and down for wanting to open an account? This after i was called to open an account. its like being given a gift and thereafter find out that i have to break my back for the person that gave it to me?! SERIOUSLY! maybe i'll just shred the card. Thanx guys. to think i was so proud of the bank when i was an employee years ago 'coz we were for the people...