A little extra effort made the world of difference

Quite a while back i had decided to open savings accounts for my children with FNB, which was done over the phone.<br> i had used my online banking to transfer some money into these accounts and then pretty much forgotten about it and carried on with life, to the point where i hadnt even been to collect the cards.<br> <br> and then my family was struck with bad luck as my partner has recently lost his job.... now i needed access to this money urgently yet i was unable to do any movements on these accounts due to the fact that i hadnt been able to go into a branch to validate the accounts. WHO HAS TIME FOR THAT THESE DAYS?!<br> <br> after phoning FNB and speaking to many different people, being given a different number to phone with each person i spoke to, i finally got to a lady named Leejain Abt.<br> <br> Leejain was helpful and efficient and without having to be asked, had gone out of her way by going the extra mile and was able to help me over the phone and in doing so, Leejain has quite literally put food on the table for my family and i am truly grateful!!!!! <br> i believe that good customer service these days needs to be rewarded, and i certainly hope it will be in this case.<br> Thank You Leejain Abt