A lack of communication is lack of good service FNB

Two weeks ago my credit card was canceled and the bank informed me that a new card would be delivered. Today I enquired and the advisor nompumelelo told me that the courier driver was ****** so a new card must be ordered. If I didn't enquire no one would've told me. This is not good service at all. I was then transferred to Rose in the credit card fulfillment division who also responded that my query is not in her expertise thus I was once again transferred to Nomazizi at the credit card servicing who has confirmed the delivery address. Hope she did not acknowledge my disappointment. The only respond is that the card has been ordered and an incontact method will be sent to me once the card is being delivered. I'm not happy with this non challant approach from FNB. I truly though we were in a positive relationship.