A hold has been placed on the account 3 times

Our business has been placed on hold 3 times. We initially submitted our FICA documents in January 2016 at FNB Rivonia Boulevard. We waited 5 days for the hold to be removed. The staff seemed to be clueless about what to do and were not helpful. The hold was eventually lifted at Clearwater Mall where the account is held. Again the account was placed on hold for the second time in Feb 2016. We went to Clearwater Mall where we were assisted by Tumelo and Verona who called the service centre who then lifted the hold the next day. The documents were showing on the system and everything was in order as we were told. We then received sms notifying that we still had not submitted the FICA documents. Once again on 15 Apr 2016 we went to Clear****er Mall to get assistance. What we were told is that the problem would be escalated and sorted out as all the documents were submitted correctly in Jan 2016. <br> <br> We have found this to be the poorest of customer service standard. We are very disappointed with FNB. The worst part is that we have been told that we have done everything right on our part but the quality assurance division has not carried the process out efficiently.