A HEARTBROKEN CUSTOMER **** TO BY THE FNB EMPLOYEE

I app**** for a pension backed loan on the 17 July 2018. An employee by the name of Vusi Mashinini started communicating with me after my loan was provisionally approved on the 26 July 2018. He mentioned that in order for the loan to be approved, he has to send a request to my Pension fund to get approval of which all was well and i had to wait a maximum of 5 days to get a response from my fund.

On Tuesday 31 July 2018, Vusi contacted me at 13:01 with the number ********** 010 and congratulated me that he has received the fund approval and my loan application is now approved. I was so happy, i asked him what is the next step, he told me that he needs to forward my documents to the operations department for payout and i should expect payout.

Today, 01 August 2018 i send him an e-mail to ask if there is any progress from the operations department regarding payout as i have not received any further communication since yesterday and his response just broke my heart into pieces. He told me that he currently awaits FUND APPROVAL FROM MY PENSION FUND!!

How did that happen now? Why did he phone me and lie to me if he still awaits this approval? How can he torment like that? Do i really deserve to be **** to as a customer?

Still confused by that response, i phoned the call center and the call center agent confirmed that Vusi Mashinini had just sent a request to my pension fund for approval today 01 August 2018 at 15:48pm which is the time he responded to my follow up e-mail asking him to check with Operations department regarding payout.

If he is only sending that request today on the 01 August 2018, what has he been doing since last week Friday 27 July 2018?

Why did he pick up the phone, dial my number, lie to me that my loan is approved if he knows that it is not true???? i AM SO BROKEN!