A frustrating business banking experience.

I've had such a frustratingly bad experience with your entire business banking division from a call centre perspective.

I wanted to order a business credit card- not because of the credit, but because the service fees for a cheque card are so ridiculous per transaction. I don't need the credit. I had a call with a business banker to figure this out who was very helpful; then it just became ridiculous: I was redirected to someone to do an immediate application, got disconnected twice and called back. Third call was then rerouted to someone who had the software to do a credit check since this person didn't have the software. Fourth redirect then told me I could do it myself through the business online banking but Id need to set it up; 5th redirect told me how to set it up but when I tried I kept getting an error.

I made a total of 11 calls; being redirected multiple times to people who could not assist and waiting on the line. All made to the FNB business number today and still don't even have an application for a credit card, a business line banking profile never mind getting the actual credit card.