A FALSE ***** CASE - AND FNB DON'T CARE

FNB has falsley accused my husband of ***** causing great trouble, frustration and time. There was a ***** case opened between other two individuals which had nothing to do with my husband and FNB made the mistake of involving my husband and saying that the case was against him. So we send in all the proof with affidavits and everything. We spoke to employees of FNB at their ***** department and both gave two different stories. We then spoke to the manager of the ***** department (Mr. Naidoo) and he was no help at all and became rude. We again tried to reach him to assist us and he never came back to us ignoring us to this date (we send all the proof to him). They said an investigator would contact us and to this date no one ever spoke to us again and about three weeks have gone by. My husband's dignity, reputation and character is falsely portrayed by the bank to others. This situation has caused us great trouble, frustration and time and the behaviour from FNB is unacceptable against a customer. FNB made the mistake and has no urgency or decency to correct it. They seem to be arrogant and unapologetic. We have been very ill treated by FNB bank! This influenced our other bank accounts as well with te other banks. BUT In this matter ABSA gave us great service!!! They almost immediately realised what happened and that it was a mistake made by FNB so they quickly resolved the matter on their side with our account. ABSA was so friendly and they immediately assisted us. FNB is the worst!! It seems FNB believes you are guilty until proven innocent.... they did not even care about the proof of innocence. They have to this date not assisted us. FNB your behaviour is unacceptable and distasteful. You disrespect your clients.