a disgusted client

<p>i nashvir sing ********** 114083 am currently banking with fnb and have 2 gold cheque accounts together with a platinum premier account.</p> <p>i have just experienced the most disgusting, poor, *********, unproffessional calls with the apparently team of bankers who have no regard to provinding accurate feedback to me as a client.</p> <p>i have money that is in my premier account of which i cannot access. when called through to the apparent team of bankers i have been told that my documents are outstanding but when the courier had arrived to deliver the card i had been told not to give him this document as they previously had it. when i had called the KYC department i have been tpld that this is not needed but my account is locked and i have to wait for 24 to 48n hours before having acess to my funds.</p> <p>this is of a huge inconvienance to me as i need to access these funds for my own personal reasons and need it immediatley.</p> <p>i would have understood if i had been notified of this earlier when i had first recieved this card.</p> <p>i am therefore absolutley disspointed with the service provided and yet you people advertise specfying that we as premium card holders have access to our own team of private bankers but i honestly feel that this is not true and should not be mentioned on the advert as such. infact this is false advertising.</p> <p>i do not appreciate this and am verry dissapointed </p> <p> </p> <p> </p> <p> </p>