A disappointment
I have been a loyal client to FNB since 1996, although I had the opportunity to move to another bank, I passed because I was happy with their service. Until now! My partner and I started a small business, I recommended we open a business account with FNB. It all started very fast until they sent us the documents we needed to complete. They've sent us the incorrect documents, upon phoning them for three days to please provide us with the correct documentation, they sent the incorrect documents.. Again. Numerous calls, wasted airtime and empty promises, exclamting the urgency to open the account quickly... NOTHING!!!!!! How are we suppose to start our business if our clients can't pay us?? I am really upset and very disappointed in FNB!!!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)