A continuation of bad services

I app**** for a contract as my current cell phone broke , the cell was delivered on the 04/10/2018 and was defective . Today its the 22/10/2018 and I still have this defective device and had 1 consultant Mr. Keegan Meyer contact me on the 19/10/2018 ,nothing has changed .I called ********** to have the call dropped in my ear after waiting 9minutes for a consultant to answer . This experience is stressful and inconveniencing .