A compliant about bad service..

<p>I had a card that had to be renewed . I was sent a message that it expires on 12/16 so I went to turfloop shopping centre to renew iit and I was assisted by Concelia Makalela who didn't explain the process . She only said I have to cancelled my old account first and so I did as she said after that she required a proof of resident , which I didn't have in me so I asked her why didn't you ask me if i have documents before you cancell my account because I live in joburg so I usually renew my cards at Pan Africa Mall . So I asked her if I can access my money , she said thats not possible i have to bring my proof of resident . I was so angry and started shouting because I had no money to go back home , I had to be fetched by my daughter . The manager then came and said I should shout if i want to but there is nothing they can do . I then explained that i usually renew my account in joburg because I live there she then said that's why Alexandra FNB is ******* and then our money goes missing . As long client of FNB i have never been so insulted by a manager and if this is what i will be getting i dont mind switching to another bank.</p>