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I was de*****ed in 15th December of a Substantial amount exceeding R110k. I reported the matter, to the ***** department. Wednesday 26th January 2022. I only received a call on 31st of January advising me that I should open a Case with the SAPS. The suspect presented me with falls proof of payment (Refund advice) (From FNB, or as it would appear to come from FNB). And I am not satisfied with the way the investigator Sibusiso Gumbi handled my Case. Had he contacted me, the I would have at least recovered 50% of my money ******. I requested him via Email more then 4 times, asking him to call me directly, which he failed to do, even though I am sitting with proof that he send a notice to the suspect informing him that my Company have opened a case, and he need a to come see him, this Mr Gumbi denied doing. We are not protected by FNB. They are not taking responsibility to recover or reverse the transaction although the perpetrator is also a FNB client, with a Business Account. The investigator also requested the Perpetrator to report to a branch for a interview as to why his account, to provide proof that the funds have been received legally, which according to him, he has done. So Case closed. He send me falsified remittance of payment, and gets an interview which the Investigation officer denies, but I have proof of this notice to the Suspect. I lost my income and FNB is not providing a solution to mitigate my loss. or assisting to claw the money back from the suspect. Investigation is utterly poor. ********* get better service and can get away with such acts. FNB I am ashamed with this!!!